Customer Success Professional

4 days ago


Copenhagen, Copenhagen, Denmark Dixa Full time

About the Role

This is a full-time, remote position based in the USA. We are seeking an experienced Customer Success Manager who can build strong relationships with our customers and drive business growth.

The ideal candidate will have a proven track record in customer-facing roles, excellent communication and problem-solving skills, and the ability to work independently in a fast-paced environment.

Familiarity with customer success tools and platforms is a plus.

Key Responsibilities

  • Build strong, trust-based relationships with customers, understanding their business goals, challenges, and needs.
  • Create a customized success plan for each customer, leveraging our platform and partnership opportunities.
  • Track and analyze key performance metrics for customers, identifying areas for improvement and developing action plans to address them.
  • Set customers up for success by sharing best practices and industry knowledge, providing platform optimization recommendations.
  • Serve as the voice of the customer within the organization, advocating for their needs, requirements, and feedback.
  • Proactively monitor customer health and engagement, identifying potential risks to retention and developing strategies to mitigate churn and maximize customer lifetime value.
  • Drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services.
  • Gather customer feedback and share insights to inform product roadmap decisions and improve overall customer experience.


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