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Enterprise Support Manager
4 weeks ago
We are seeking an experienced Enterprise Support Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a key member of our Global Support team, you will be responsible for leading a team of Technical Account Managers who provide operational support to our largest and most strategically important customers.
Key Responsibilities- Lead a team of Technical Account Managers to provide operational support to our customers
- Develop and execute a strategy to build mind-share and broad use of Amazon Web Services with our customers
- Represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management
- Think strategically about business, product, and technical challenges to help our customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud
- Lead operations reviews, both internally and with your customers, to constantly seek ways to improve your customer's AWS experience
- Act as the voice of the customer within AWS to escalate problems and drive prioritization of business needs for our customers
- 4+ years of experience leading technical teams
- 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Have a track record of effectively leading technical teams
- Fluent in Danish language
- Estimated 25% travel requirement
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management, or consulting
- Experience in Financial Services Industry is a plus
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a big plus
- Experience with AWS service offerings
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value diverse experiences and encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description.
We are an inclusive team culture that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We strive for flexibility as part of our working culture, and we value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.
