Customer Success Implementation Specialist

2 days ago


Copenhagen, Copenhagen, Denmark Contractbook Full time
Job Description">

As an Associate Customer Success Manager at Contractbook, your primary focus will be delivering exceptional customer experiences through strategic onboarding and adoption initiatives.

You'll be working closely with cross-functional teams to develop tailored solutions that meet the diverse needs of our SMB customers. This role requires a unique blend of technical expertise, process-driven mindset, and commercial awareness.

Key responsibilities include:

  • Owning and managing the onboarding experience for a portfolio of customers, ensuring they reach first value quickly.
  • Utilizing scalable one-to-many approaches to customer success, including creating guides, webinars, and automation to streamline onboarding.
  • Ensuring renewals are smooth while customers continue to get value out of our service and product.
  • Collaborating with support to resolve issues quickly and improve the onboarding journey.
  • Working closely with the product team to relay customer feedback and influence roadmap decisions that enhance adoption.


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