Product Specialist – Nordic Sales DK

1 week ago

Copenhagen, Copenhagen, Denmark 3Shape Full time

Product Specialist Nordics

3Shape is changing dentistry together with dental professionals across the world, by developing innovations that provide superior dental care for patients. 3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries based in Copenhagen, Denmark. The company has production facilities and offices in China, Europe, and the Americas. Our office for the Nordic region is in Copenhagen.

We are searching for a Product Specialist for our Nordic Market, who thrives on details and enjoys guiding and supporting our customers as a subject matter expert. The role of the Product Specialist is part of the global sales organization and will be responsible for training, demos, onboarding, customer success, etc. across the 3Shape product portfolio in Nordics. The position reports into the Country Manager as part of the Europe region.

Responsibilities:

  • Providing training, consultancy, product demos, onboarding either virtual/online as well as physical to 3Shape customers.
  • Customer groups can either be resellers and end users (dentists and lab technicians).
  • Assisting the sales and support teams on events, congresses, and exhibitions in Nordic countries, with 30-50 travel days.
  • Monitoring key performance indicators related to customer health, such as product usage and customer feedback, to provide timely support and interventions.
  • Developing and maintaining key relationships with both internal team members and external clients to facilitate effective communication and seamless support.
  • Facilitating the understanding and usage of our products through classroom, webinars, and remote training initiatives.

Who you are:

  • You have work experience as Product Specialist, Trainer, or Application Specialist within the dental industry.
  • Experience with dental CAD/CAM and specifically with 3Shape hardware and software, including TRIOS and lab, will be beneficial.
  • You have knowledge and insights into the work and needs of dentists and dental technicians.
  • You possess a great customer care and customer satisfaction mindset.
  • Fluent in English (written and spoken) and fluent (written and spoken) in one of the Nordic languages.
  • You are enthusiastic about traveling and possess great communication skills.
  • You maintain a constructive attitude, demonstrate sensitivity to diverse perspectives, and excel in intercultural communication.

Join us in shaping a company culture that makes Monday mornings worth it.

We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to an awesome company culture. We partake in social clubs, monthly Friday activities, and various in-team activities as well. If that's not enough, then add on:

  • An attractive healthcare package to keep you fit and well.
  • Breakfast every day, and a delicious and healthy lunch cooked by our private chefs.
  • Good work/life balance, e.g., work from home policy for up to 2 days per week.
  • A joint purpose: to enable dentists to provide superior dental care to every patient, every time.

Staying true to our values and DEI efforts, we encourage all relevant applicants to apply, and we ask you NOT to add any photos or sensitive information (age, marital status, nationality) during the application process. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we're creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Locations
DK - Copenhagen

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