Senior Customer Growth Manager

5 hours ago


Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full time

We are seeking a Senior Customer Growth Manager to join our Account Management function in Copenhagen. This role will play a crucial part in Trustpilot's commitment to building trust and transparency between consumers and businesses worldwide.

Job Description:
  • Key Responsibilities:
  1. Develop long-term relationships with customers, ensuring maximum value is derived from Trustpilot's products.
  2. Act as a trusted advisor, understanding customer business needs and Key Performance Indicators, and advocating their interests back to Trustpilot's internal teams.
  3. Upsell Trustpilot's products and discover new revenue opportunities.
  4. Increase renewal rates and reduce churn by providing a premium experience for clients.
  5. Maintain accurate records of customer interactions, progress, and challenges.
  6. Collaborate with cross-functional teams to resolve customer issues and implement process improvements.
  7. Develop and maintain thorough knowledge of Trustpilot's products and services, staying up-to-date on industry trends and competitor activity.
  8. Regularly communicate customer feedback and concerns to senior management and relevant stakeholders.
  • Requirements:
  1. Familiarity with subscription-based, renewal license models and a proven history of attaining targets in similar capacity.
  2. Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain genuine relationships with multiple stakeholders.
  3. Adept at uncovering new revenue opportunities and developing innovative solutions to drive growth.
  4. Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  5. Demonstrated experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
  6. Fluency in French and English language.

About Us:

Trustpilot, Inc. is a global company driven by connection, committed to creating an inclusive environment where people from all backgrounds can thrive. We're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is to help people and businesses help each other, and we're looking for talented individuals to join our team.



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