Customer Journey Strategist

4 days ago


Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full time

Are you a commercially skilled and motivated professional seeking to drive engagement and improve the customer experience? As our Customer Journey Strategist, you will play a pivotal role in shaping Nordea's digital presence and delivering tailored experiences for our customers.

Company Overview

Nordea is a leading financial institution committed to creating great customer experiences through our digital channels. Our Danish Digital Sales and Engagement team is dedicated to driving innovation and excellence in this area.

About This Opportunity

  • Identify opportunities for personalization across different channels and touchpoints.
  • Create and implement strategies to enhance customer journeys.
  • Collaborate with stakeholders to leverage analytics data and web KPIs, measuring and reporting on business impact.
  • Develop insights reports on customer behavior, identifying growth opportunities and areas for improvement.
  • Ensure compliance with data privacy regulations in all personalization efforts.

Who You Are

The ideal candidate has an analytical mindset, a customer-centric approach, and excellent communication skills. They are naturally curious, always looking for ways to improve customer experiences and drive business results.

Background & Skills

  • 1+ years of experience in personalization, conversion rate optimization, or digital customer experience analytics.
  • Strong analytics skills, commercial experience, and technical skills like SQL and HTML/CSS.
  • Familiarity with personalization algorithms, recommendation tools, and customer segmentation techniques.
  • Experience with tools like Optimizely, GA4 Experimentation, or Adobe Target.
  • Excellent problem-solving skills, attention-to-detail, and ability to learn new skills quickly.

Based in Denmark, we offer an estimated salary of 450,000 - 600,000 DKK per year, depending on experience and qualifications. If you are a passionate and driven professional seeking a challenging opportunity, please submit your application. We look forward to hearing from you



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