Customer Journey Strategist
4 days ago
Are you a commercially skilled and motivated professional seeking to drive engagement and improve the customer experience? As our Customer Journey Strategist, you will play a pivotal role in shaping Nordea's digital presence and delivering tailored experiences for our customers.
Company Overview
Nordea is a leading financial institution committed to creating great customer experiences through our digital channels. Our Danish Digital Sales and Engagement team is dedicated to driving innovation and excellence in this area.
About This Opportunity
- Identify opportunities for personalization across different channels and touchpoints.
- Create and implement strategies to enhance customer journeys.
- Collaborate with stakeholders to leverage analytics data and web KPIs, measuring and reporting on business impact.
- Develop insights reports on customer behavior, identifying growth opportunities and areas for improvement.
- Ensure compliance with data privacy regulations in all personalization efforts.
Who You Are
The ideal candidate has an analytical mindset, a customer-centric approach, and excellent communication skills. They are naturally curious, always looking for ways to improve customer experiences and drive business results.
Background & Skills
- 1+ years of experience in personalization, conversion rate optimization, or digital customer experience analytics.
- Strong analytics skills, commercial experience, and technical skills like SQL and HTML/CSS.
- Familiarity with personalization algorithms, recommendation tools, and customer segmentation techniques.
- Experience with tools like Optimizely, GA4 Experimentation, or Adobe Target.
- Excellent problem-solving skills, attention-to-detail, and ability to learn new skills quickly.
Based in Denmark, we offer an estimated salary of 450,000 - 600,000 DKK per year, depending on experience and qualifications. If you are a passionate and driven professional seeking a challenging opportunity, please submit your application. We look forward to hearing from you
-
Product Marketing Strategist
2 months ago
Copenhagen, Copenhagen, Denmark Driversnote ApS Full timeRole OverviewJoin Driversnote ApS, a successful SaaS company, as we seek an experienced Product Marketing Strategist to shape our customer journey and drive growth.
-
Customer Success Strategist
2 months ago
Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at GTT Communications, Inc. This is an exciting opportunity to work with our most valued and strategic customers, ensuring they achieve business value throughout their entire lifecycle.Key Responsibilities:Build Lasting Relationships: Develop deep understanding of...
-
Copenhagen, Copenhagen, Denmark VML MAP Full timeCustomer Experience Strategist RoleAre you passionate about crafting world-class customer experiences in Marketing Automation, Personalization, Loyalty, and CRM? Do you have a strategic mindset and enjoy developing impactful experience strategies for global clients?As a Senior Experience Strategist at VML MAP, you will act as an advocate for end-customers to...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark VML MAP Full timeJob SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team at VML MAP. As a key member of our team, you will be responsible for developing and implementing customer-centric strategies that drive business growth and customer satisfaction.About the RoleThe ideal candidate will have a deep understanding of customer experience...
-
Customer Relationship Strategist
2 months ago
Copenhagen, Copenhagen, Denmark Factbird Full timeAt Factbird, we are seeking a seasoned Customer Relationship Strategist to drive the success of our key strategic customers in the Scandinavian region. This is an exceptional opportunity for an experienced professional to join our Account Management team and make a significant impact on our clients' growth and success.About the Role:We are looking for a...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark VML MAP Full timeAbout the RoleWe are seeking a skilled Customer Experience Strategist to join our team in Copenhagen or London.This role is perfect for someone who thrives at the intersection of technology and business, with a passion for marketing technology and a genuine desire to make a difference for clients.
-
Global Customer Retention Strategist
3 weeks ago
Copenhagen, Copenhagen, Denmark E Conomic Full timeWe are seeking a skilled Global Customer Retention Strategist to join our team at E Conomic, a growth SaaS business within Visma. This role offers an excellent opportunity for career growth and development in a dynamic and entrepreneurial environment.As a Global Customer Retention Strategist, you will be responsible for developing and implementing strategies...
-
Chief Customer Engagement Strategist
1 month ago
Copenhagen, Copenhagen, Denmark Iron Mountain Full timeIron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations worldwide. As our Chief Customer Engagement Strategist, you will play a critical role in driving business growth and ensuring customer satisfaction.Job DescriptionWe are seeking an experienced professional to lead our customer engagement...
-
Danish Business Development Strategist
1 month ago
Copenhagen, Copenhagen, Denmark Vaekst Group Full timeJoin the Vaekst Group as a Danish speaking Business Development Strategist and drive B2B sales opportunities for our customers through our innovative Sales-as-a-Service concept.About UsThe Vaekst Group is one of the fastest growing agencies in the Nordics, delivering growth solutions through sales, business development, and top-notch technology. We empower...
-
Chief Customer Retention Strategist
2 days ago
Copenhagen, Copenhagen, Denmark E Conomic Full timeAbout the RoleWe are seeking a highly skilled Chief Customer Retention Strategist to join our team at E-Conomic, a leading SaaS business within Visma.Job DescriptionIn this key role, you will be responsible for developing and implementing strategies to extend customer relationships and drive business growth. You will work closely with the broader management...
-
People Development Strategist
1 week ago
Copenhagen, Copenhagen, Denmark e-conomic Danmark Full timeAbout the RoleWe are seeking a People Development Strategist to spearhead our leadership training and employee development process. As a key member of our People & Culture team, you will drive and facilitate activities within our different leadership journeys.Your primary responsibilities will include planning and executing leadership development sessions,...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeFlying Tiger Copenhagen is on the lookout for a Customer Retention Manager to lead our customer service team and develop data-driven strategies to reduce churn. The ideal candidate has at least 3 years of experience in Customer Service Management, preferably with experience working with Fresh Customer Service Suite and Shopify.About the Role:Lead Customer...
-
Customer Success Strategist for Innovation
2 weeks ago
Copenhagen, Copenhagen, Denmark Autodesk, Inc. Full timeAbout the RoleAutodesk, Inc. is seeking a Customer Success Strategist to drive innovation and customer value across our Enterprise Business Agreement.This key role will own and deliver the realization of customer value from agreement inception to customer success.The successful candidate will be responsible for driving continuous post-sale account management...
-
Sales Growth Strategist
4 weeks ago
Copenhagen, Copenhagen, Denmark SAP SE Full timeRole OverviewWe are seeking a talented Sales Growth Strategist to join our Customer Experience team at SAP SE.About the RoleIn this dynamic position, you will play a crucial role in driving sales growth and demand for our Customer Experience solutions.Key ResponsibilitiesDevelop and execute strategies to build demand for SAP Customer Experience (CX) within...
-
Cloud Solutions Strategist
1 month ago
Copenhagen, Copenhagen, Denmark Amazon Web Services Full timeAbout the RoleWe are seeking an experienced Cloud Solutions Strategist to join our team at Amazon Web Services. As a key member of our Solutions Architecture team, you will play a vital role in helping software companies design and build scalable, flexible, and resilient cloud architectures and solutions.As a Solutions Architect at AWS, you'll build...
-
Product Development Strategist
1 month ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout the RoleWe are seeking a Product Development Strategist to join our team at The Hub/Danske Bank. As a key member of our product marketing team, you will play a critical role in shaping the future of contract management.Key ResponsibilitiesDevelop and execute comprehensive go-to-market strategies for new product features and releases.Work closely with...
-
Global Digital Transformation Leader
2 weeks ago
Copenhagen, Copenhagen, Denmark Saxo Bank Full timeWe are seeking a highly skilled Global Head of Websites and Leads to join our team at Saxo Bank. This is a high-visibility leadership role that requires strategic vision, exceptional stakeholder management skills, strong execution capabilities, and a data-driven approach to optimize the customer journey and achieve measurable results.Key...
-
Senior Customer Experience Strategist
2 days ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeRole OverviewWe are seeking a highly skilled Senior Customer Experience Strategist to join our team in Copenhagen. As a key member of our Account Management function, you will be responsible for developing and implementing customer experience strategies that drive retention and growth for our French-based customers.About the RoleIn this role, you will act as...
-
Medical Pricing Strategist
7 days ago
Copenhagen, Copenhagen, Denmark Medtronic Full timeOverviewAt Medtronic, you will have the opportunity to embark on a lifelong journey of exploration and innovation in the healthcare industry. Our company is committed to championing healthcare access and equity for all, and we are seeking a talented individual to join our team as a Medical Pricing Strategist.
-
Copenhagen, Copenhagen, Denmark Driversnote Full timeAt Driversnote, we believe in eliminating work-life hassles to let people focus on what matters. Our mission is to remove the pain and trivial work of handling mileage while providing peace of mind that nothing is forgotten and all rules are followed.About UsWe're a product-centric and profitable SaaS company located in Copenhagen's tech scene. We help over...