Senior Manager, Membership Forecasting

4 weeks ago

Copenhagen, Copenhagen, Denmark The LEGO Group Full time
Revolutionise Forecasting and Demand Management

The LEGO Group is seeking a highly skilled Senior Manager, Membership Forecasting to join our Membership & Personalisation team. As a key member of our team, you will be responsible for leading the target setting process within Membership & Personalisation and ensuring through regular financial forecasting & demand updates that we achieve our goals effectively, efficiently, and profitably.

Key Responsibilities
  • Develop and drive adoption of commercial planning, target setting, and risk management frameworks.
  • Oversee the forecasting and target setting process, supporting M&P Performance and aligning with LEGO Group's OKR and LEGO Retail's planning process.
  • Manage the P&L process to drive a profitable membership program. Investigate trends, support business cases, and provide actionable insights in partnership with Finance.
  • Provide high-quality commercial forecasts and predictive insights to optimize demand and performance management. Enable data-driven decision making and timely risk management in collaboration with performance, analytics, and finance teams.
  • Present forecasts, insights, and risk analyses to senior stakeholders with clear, actionable recommendations.
  • Work with Membership Operations to forecast points liability and incorporate it into overall financial planning and risk management.
  • Collaborate with the CRM Hub and proposition team on target setting and new personalization initiatives.
  • Coach and mentor team members, promoting knowledge-sharing across commercial performance management teams in M&C, LEGO Retail, and Finance.

You will report directly to the Senior Director of Performance, Development & Decisioning, and work closely with key cross-functional teams across M&C (Markets & Channels), Finance, LEGO Retail, PMD (Product Marketing Department), and Digital.

Requirements
  • Relevant experience working in commercial performance management, finance, and/or analytics.
  • Advanced Excel experience is a must.
  • Strong structured problem-solving & communication capabilities.
  • Excels at communicating with senior collaborators (written & oral); able to convey clear, concise, and actionable recommendations based on solid foundation.
  • Experience leading cross-functional teams.
  • Solid understanding of personalisation, CRM, and loyalty programs.
  • Energetic and determined, with a strong focus on overcoming challenges, achieving results, and ensuring high quality and efficiency.
  • Collaborative communicator with experience working across cultures and time zones to build strong, lasting relationships.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

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