Customer Success Business Partner: International Enterprise Clients

13 hours ago


Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time
Customer Success Business Partner

We are seeking a seasoned professional to join our team as a Customer Success Business Partner, focusing on international enterprise clients. This individual will be responsible for driving business outcomes and building long-lasting customer relationships.

The ideal candidate will have a proven track record in customer success within B2B SaaS companies, with experience in owning a portfolio of customers and managing them actively. They will own customer retention and growth targets, work closely with sales and product teams as a customer advocate, and collaborate cross-functionally to move forward objectives.

The Customer Success Business Partner will thrive on creating trust with customers, identifying and engaging with relevant stakeholders around their business objectives, and collaborating internally to create success for their customers. They will be measured on key metrics, including the level and quality of interaction with customer stakeholders, portfolio satisfaction and health, long-term drivers of retention, and short to mid-term drivers of growth.

The role requires a strong understanding of the automotive industry and a willingness to travel for work. The ideal candidate will have excellent presentation and persuasion skills, with a high level of technical savvy and proficiency in written and spoken English. Written and spoken Danish at a business proficient level or higher is a significant plus.

As a Customer Success Business Partner, you will join an ambitious team working hard to reach our goals and KPIs. We value professional growth and foster a sense of community. Your closest colleagues will be our Product Implementation Managers and Product Support Specialists, together delivering on our brand and sales promise.

Key Responsibilities:

  • Own a portfolio of international enterprise customers.
  • Engage with senior decision-makers at the customer to define success and plans of action.
  • Own your customers' success and health metrics.
  • Own customer retention and growth in your portfolio.
  • Work with the rest of Customer Success teams to create a world-class customer experience.
  • Work closely with Sales and Product teams as a customer advocate.


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