Customer Success Specialist
2 weeks ago
We're modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers.
What We Do
We're innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work, and connecting with co-workers.
The Role: Customer Success Associate
We're looking for a Customer Success Associate who is ready to take a step into our Customer Success Team and help us roll out across the UK, Denmark, Norway, Sweden, and other exciting markets.
Job Responsibilities
- Drive our customers' success
- Oversee the customer lifecycle including onboarding, adoption, retention and renewals
- Work closely with our Developers, Marketing and Sales team to meet our customer's expectations
- Understand our customers and take ownership of their needs internally and externally
Requirements
You should have great energy, a good sense of humour & have a disciplined problem-solver mindset. We look for employees who like being part of a team, are real team players, and have a mindset of learning & growing.
- Speak and write Danish & English fluently
- Have 1-3 years of experience when it comes to customer contact either from a sales or customer service role
- Be able to work 15-20 hours a week
- Nice to have: Have minimum 1 year of B2B work experience within SAAS / software
- Be structured & punctual
- Have excellent communication skills
- Have a good sense of humour - be willing to contribute to this being a fun place to work
- Be excited about building a big company from a small starting point, and want to grow personally on the way there
- Be able to work at our office in Central Copenhagen (though we operate with a hybrid model, so you are free to choose to work remotely as well)
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