DACH Market Customer Support Lead

4 days ago


Copenhagen, Copenhagen, Denmark Impero Full time
About the Role

As a seasoned customer success professional, you will be responsible for building and maintaining relationships with customers in the DACH market. Your primary goal will be to ensure customer satisfaction and drive business growth through proactive support and strategic guidance.

Key Responsibilities
  • Create and execute customized customer success plans to meet individual customer needs.
  • Develop and maintain in-depth knowledge of the Impero compliance management platform to effectively support customers.
  • Collaborate closely with cross-functional teams, including sales, marketing, and product development, to identify and address customer needs and drive customer satisfaction.
  • Analyze customer feedback and metrics to identify areas for improvement and drive continuous improvement in customer support, onboarding, and success programs.
Your Essential Skills and Experience
  • 3+ years of experience in a customer success role, including at least one year in SaaS.
  • Proven experience in customer support, relationship management, and/or success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, cross-functional teams, and senior leaders.
  • Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer data to drive continuous improvement.


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