DACH Market Customer Success Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Impero Full time
About the Role

The Customer Success Manager at Impero is a key figure in ensuring customer satisfaction and loyalty. This role involves building strong relationships with customers, providing guidance and support to help them achieve their goals.

This position requires excellent communication skills, analytical thinking, and problem-solving abilities. The ideal candidate will have experience in customer success, relationship management, and/or support.

Responsibilities:

  • Guide customers through every step of the process toward true customer success.
  • Create and manage a customer success program to proactively support customers.
  • Develop a deep understanding of the Impero platform and its capabilities.
  • Collaborate closely with cross-functional teams to identify and address customer needs.
  • Analyze customer feedback and metrics to drive continuous improvement.
Your Qualifications
  • 3+ years of experience in customer success or a related field.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Fluency in German and English is required.


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