Copenhagen Customer-Facing Engineering Role

4 weeks ago


Århus, Århus Kommune, Denmark Systematic Full time

Customer-Centric Senior Solution Engineer

This is a unique opportunity to apply your broad technical skillset in a customer-facing engineering role where you will deliver and implement tactical communications systems and IT solutions.

You will be working closely with multiple customers, rolling out mission-critical systems that simplify decision-making and ensure our solutions work when it matters most. Your focus will be on ensuring that our products are installed and operational while guaranteeing seamless interaction between our product suite and the Systematic organization's support.

Your key tasks include:

  • Design, implement, and support technical solutions.
  • Perform acceptance testing.
  • Conduct technical training for customers in classroom environments and workshop settings.
  • Provide first- and second-level technical customer support on our solution.

Additionally, you will be responsible for coordinating with internal and external stakeholders, including customers, subcontractors, consultants, and colleagues at Systematic. You will stay up-to-date on Systematic products' capabilities to align customer expectations and provide maximum value to customers.

The role includes taking the lead in delivering SitaWare and Iris suites for Defence customers primarily in Denmark but can vary depending on the project. Your place of work will be at our office in central Copenhagen, Denmark, and some travel (usually 2-4 days at a time) may be required to service customer sites in Europe.

We seek a customer-centric individual with a strong, wide-ranging technical background who brings experience from similar roles and technical educational backgrounds. The ideal candidate will possess a customer-centric mindset, preferably with experience interacting and engaging with customers directly.

The successful candidate will also have experience within one or more areas: tactical communications systems, IT infrastructure, software and system testing, test management, software development. A strong communicator with professional proficiency in both Danish and English is required. As we work with security-classified projects, the candidate must be able to present a clean criminal record and have lived in a NATO/EU country for the past seven years.

At Systematic, there is room for personal growth and development. We invest in further education and encourage employees to share their knowledge across sites. Join us and become part of a dynamic team where you can contribute to a successful project as a Senior Solution Engineer.



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