Sales Manager, Growth and Retention Specialist

18 hours ago

Århus, Århus Kommune, Denmark nShift Full time
About nShift

nShift is the leading provider of cloud delivery management solutions (SaaS). Our software enables frictionless shipment and return of nearly one billion shipments across 190 countries annually. Headquartered in London and Oslo, we have over 460 employees across offices in Europe and beyond.

Our platform is used by top e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier network, with over 1000 integrations, almost three times more than our competitors. If you've ever bought goods online, chances are nShift has powered that delivery.

Sales Manager Job Description

We're seeking a Sales Manager to oversee our existing accounts, focusing on growth and retention. Responsibilities include identifying upsell and cross-sell opportunities, countering churn through increased product knowledge, addressing issues, and expanding contacts within customer companies.

  • Commercial responsibility for assigned accounts
  • Ensure customer experience and high customer value, develop commitment, and increase customer satisfaction to secure long-term relationships, increased revenue, and continued growth
  • Categorize customers into possibilities of upselling and ensure our offering meets their needs
  • Collaborate with relevant nShift departments to ensure customer satisfaction and retention
  • Increase nShift's footprint within the customer (upsell and cross-sell), increase the scope of nShift's products in use, and broaden the use (target new departments, etc.)
  • Secure customer advocacy
Key Responsibilities
  • Organize, prioritize, and execute various account activities and focus areas to maximize growth
  • Proven commercial and business acumen
  • Conduct business reviews as appropriate with customers
  • Grow accounts commercially while meeting targets
  • Precisely forecast and maintain a high level of accuracy in CRM
  • Identify and provide feedback on product improvements or new products based on industry trends, market activities, competitor analysis, and account feedback
  • Work closely with marketing and professional services teams to ensure customer satisfaction at the highest level
  • Maintain professional and technical knowledge by attending internal educational sessions
  • Occasional travel required to engage with customers and prospects
Competence and Experience
  • Proven commercial and business acumen with the ability to develop business through outbound and inbound opportunities
  • Experience in identifying, qualifying, prioritizing, and closing business opportunities
  • Demonstrated success in selling to SMB and lower mid-market companies, with the ability to navigate and manage sales cycles
  • Strong relationship management and networking abilities across different organizational levels, with an interest in nurturing and expanding pipelines
  • Proven track record of achieving quotas and KPIs
  • Experience in selling within Technology / Logistics B2B / SaaS / carrier / WMS / OMS / TMS / 3PL / e-commerce software is a key advantage
  • Ability to review, analyze, and understand contracts
  • Energetic, proactive approach, with the ability to work both independently and collaboratively within a team
  • A university degree or equivalent education is an advantage
  • Fluency in Danish and English (written and spoken)
  • Flexible mindset and can-do attitude, with a willingness to adapt to customer and organizational needs
  • Strong negotiation skills
Estimated Salary

DKK 80,000 - 120,000 per annum, depending on experience

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